BULK SM ONLINE LTD ( Any dispute will be handled in the EU ).

WWW.BULKSMSONLINE.COM believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only valid reason. However, the cancellation request will not be entertained if the reason is not valid.

In case you feel that the services received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the services. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding services that come with a warranty from manufacturers, please refer the issue to them

1.If you are not 100% satisfied with your purchase, you may contact us within 14 days from the purchase date and we will provide a full refund of your unused credits.
2.The Customer is not sure to be allowed to change the SMS Package Plan during the subscription period unless agreed for the same. However, the customer can purchase another package plan.
3.No refund shall be made to the customer when changing the SMS Package Plan.
4.There are no refunds or credits for partially used SMS credits.
5.Strictly no refund in cash or credit to any mistake caused by the Customers.
6.We do not refund on ANY rejected SMS message by Telcos. The SMS Credit will still be deducted even though the SMS was terminated before it is delivered to the recipients.
7.No refunds will be given for any SMS credits purchased and used. To ensure all of our Customers are treated equally no exceptions can be made.