What is the refund policy for unused SMS credits?

If you are not completely satisfied with your purchase, you may contact our support team within 14 days from the original purchase date. We will provide a full refund for any completely unused SMS credits remaining in your account.

Can I get a refund for partially used SMS credits?

No, there are no refunds, partial refunds, or account credits provided for partially used SMS credit packages or active subscriptions.

Are cryptocurrency payments refundable?

No. Due to the inherent volatility, untraceability, and non-recoverable network transaction fees of digital currencies, all cryptocurrency transactions are strictly non-refundable.

How long does the refund process take?

Once a refund request is approved by our billing department, the processing time typically takes between 5 to 14 business days, depending on your payment method and financial institution.

Comprehensive Refund & Cancellation Policy

1. Introduction & Commitment to Satisfaction

At PT DIGITAL MASA DEPAN (operating globally as BulkSMSOnline.com ), we highly value the trust our clients place in our communication infrastructure. We believe in supporting our customers and providing transparent, fair, and legally sound policies. Our goal is to build long-term partnerships based on reliability, quality of service, and mutual respect.

Before engaging in any financial transactions with us, we strongly recommend utilizing our complimentary trial account. This testing phase is designed to help you fully evaluate our API, routing quality, and delivery speeds to ensure they meet your exact business requirements. By testing first, you can make an informed purchasing decision with confidence.

If you feel that the services provided do not match the description on our site or fall short of your expectations, please notify our customer support team within 24 hours of receiving the service. Our dedicated Customer Service Team will promptly review your complaint and take appropriate action to resolve the issue in a manner that is fair to all parties involved.

2. Definitions of Service

To ensure absolute clarity throughout this policy, the following terms are defined as follows:

Service Credits	Digital credits purchased and added to your account, representing the capacity to send SMS messages or utilize our APIs. Service Credits are not legal tender, are not exchangeable for cash, and are strictly non-transferable between different user accounts.
Pre-Paid Services	Services accessed by topping up an account balance with Service Credits prior to usage. Credits are consumed on a per-message basis according to the pricing schedule of your selected route.
Subscription Services	Recurring, time-based offerings (e.g., dedicated virtual numbers, monthly routing plans) that renew automatically at the end of a billing cycle unless cancelled prior to renewal.
SMS Route	The specific delivery pathway (e.g., Direct, Premium, Standard) selected for transmitting messages to end recipients via telecom operators.

3. Refund Eligibility & Timeframe

We maintain a structured approach to refund eligibility to protect both our business operations and our clients' investments. Our policy is designed to be fair while acknowledging the nature of digital telecommunications services.

The 14-Day Money-Back Guarantee: If you are not entirely satisfied with your purchase, you may contact our billing department within 14 calendar days of the original transaction date. Under this guarantee, we will issue a full refund for any completely unused Service Credits remaining in your account. This guarantee demonstrates our confidence in the quality of our platform and our commitment to customer satisfaction.

Requests made after the 14-day window has elapsed will be reviewed on a case-by-case basis at the sole discretion of BulkSMSOnline.com management. If approved, late refunds may be subject to a standard administration and processing fee of up to 10% of the transaction value. Please note that approval of late requests is not guaranteed and depends on the specific circumstances of each case.

Cancellation Requests: Cancellations will only be considered for valid and substantiated reasons. If the reason provided is deemed insufficient or if the services have already been rendered, the cancellation request will not be entertained. We encourage customers to contact us before purchasing if they have any doubts about the suitability of our services for their specific use case.

4. Non-Refundable Items and Services

To maintain fairness and equality across our global user base, no exceptions can be made to the following non-refundable categories. These policies exist to ensure that all customers are treated consistently and that our operational costs are covered:

Partially Used Credits: There are strictly no refunds, partial refunds, or account credits provided for partially used SMS credit packages. Once a package has been accessed and any portion utilized, the remaining balance cannot be refunded to the original payment method.
Fully Used Credits: No refunds will be granted for any SMS credits that have already been completely utilized. To ensure all of our customers are treated equally, no exceptions can be made to this rule regardless of the outcome of the messages sent.
Subscription Fees: Monthly or annual fees for dedicated Virtual Numbers, Sender IDs, or premium routing subscriptions are non-refundable once the billing cycle has commenced. If you wish to cancel a subscription, you must do so before the next renewal date.
Setup Fees: Any one-time setup, integration, or onboarding fees charged for custom enterprise solutions are non-refundable as they cover the labor and resources already expended.
Customer Errors: We strictly do not provide cash or credit refunds for mistakes caused by the customer, including but not limited to sending campaigns to incorrect number lists, formatting errors in message content, incorrect Sender ID configurations, or API misconfigurations on the client's server.
Promotional Credits: Any bonus credits, promotional credits, or free trial credits added to your account as part of a marketing offer or loyalty program hold no cash value and are not eligible for refund under any circumstances.

5. SMS Credit Specific Policies

The telecommunications industry involves multiple third-party network operators, each with their own delivery rules and filtering systems. Therefore, specific rules apply to message delivery and credit consumption:

Rejected Messages by Telecom Operators: We do not offer refunds or credit reinstatements for any SMS messages rejected by destination Telecom Mobile Operators. SMS credits will be deducted from your balance the moment the message is processed and submitted to our gateway, even if the SMS is subsequently terminated, blocked by carrier spam filters, rejected due to content policies, or fails delivery due to an inactive or invalid recipient number. This is because network charges are incurred at the point of submission regardless of final delivery status.

Route Changes: Customers may not change their designated SMS Package route during an active period unless explicitly agreed upon in writing by our technical team. While customers may purchase a different SMS route type to run concurrently, no refunds will be issued for abandoning or downgrading an existing route. Each route type carries different pricing and delivery characteristics, and switching mid-term disrupts our carrier agreements.

Credit Expiration: Unless otherwise specified in a custom enterprise contract, all purchased Service Credits expire 12 months after the date of purchase if left unused. Expired credits hold no monetary value and are not eligible for refunds. We will send courtesy reminder notifications to your registered email address 30 days before your credits are due to expire.

DND (Do Not Disturb) Numbers: Messages sent to numbers registered on national Do Not Disturb (DND) registries will still consume credits. It is the customer's responsibility to scrub their contact lists against DND databases before initiating campaigns. BulkSMSOnline.com provides DND filtering tools that we strongly recommend using prior to sending.

6. Cryptocurrency Transactions: No-Refund Clause

We kindly inform our clients that payments executed using digital currencies (including but not limited to Bitcoin, Ethereum, USDT, Litecoin, and any other blockchain-based tokens) are strictly irreversible.

The inherent volatility associated with the value of digital currencies, coupled with fluctuating exchange rates, network untraceability, and non-recoverable blockchain transaction fees, compels us to adhere to a strict no-refund policy for all cryptocurrency transactions. This stance is necessitated by the rapid and significant fluctuations in digital currency values and the one-time network fees that accompany these transfers. Once a cryptocurrency transaction has been processed and confirmed on the blockchain, it cannot be undone by any party.

We urge all customers to thoroughly review their orders, verify the correct amount and wallet address, and fully understand this policy before finalizing purchases via crypto gateways. By opting for cryptocurrency as your payment method, you explicitly agree to our terms of no refunds for such transactions.

Your comprehension and cooperation are greatly valued. Our support team is readily available to answer any inquiries concerning digital currency transactions prior to your purchase. We recommend starting with a smaller test purchase if you are unfamiliar with our platform.

7. Refund Request Process and Timeline

To initiate a refund request, please follow our standardized procedure to ensure rapid and efficient processing:

Submit Your Request: Send a formal request via email to billing@bulksmsonline.com or open a support ticket through your user dashboard under the "Billing" category.
Provide Required Information: Include your Account Username, original Order/Invoice Number, Date of Purchase, Payment Method used, and a brief explanation of your reason for requesting the refund.
Acknowledgment: Our billing team will acknowledge receipt of your request within 24-48 business hours and may request additional information if needed.
Review Period: Your request will be reviewed against our policy guidelines. This review typically takes 2-5 business days depending on complexity.
Decision & Processing: You will be notified of the decision via email. If approved, the refund will be initiated immediately.

Processing Timeline: Once a refund is approved, please allow 5 to 14 business days for the funds to be credited back to your original method of payment. The exact timeframe depends heavily on your credit card issuer, payment gateway, or banking institution. International bank transfers may take up to 21 business days in some regions.

Refund Method: Refunds will always be issued to the original payment method used during the purchase. We do not issue refunds to alternative payment methods, bank accounts, or third-party wallets unless the original payment channel is no longer available, in which case alternative arrangements will be discussed.

8. Chargebacks and Payment Disputes

We encourage all clients to contact our support team directly to resolve any billing issues before contacting their bank or credit card company. Our team is committed to resolving disputes amicably and efficiently. Filing a fraudulent chargeback or payment dispute for validly delivered services constitutes a breach of our Terms of Service.

In the event of an unjustified chargeback, the following actions will be taken:

Your BulkSMSOnline.com account will be immediately suspended, and all associated Service Credits, Virtual Numbers, Sender IDs, and API access will be revoked without prior notice.
We reserve the right to dispute the chargeback with the payment processor by providing comprehensive logs of service delivery, IP access records, login history, and account activity as evidence.
An additional administrative fee may be applied to your account to cover the costs incurred in disputing the chargeback with our payment processor.
Accounts involved in chargeback fraud may be permanently banned from our platform and reported to fraud prevention databases.

We strongly believe that open communication resolves most billing concerns. Please give us the opportunity to assist you before escalating to your financial institution.

9. Contact Support & Policy Modifications

We reserve the right to modify, update, or amend this Refund Policy at any time without prior notice. Changes will become effective immediately upon posting to this website. It is your responsibility to review this page periodically for updates. Continued use of our services after any modifications constitutes your acceptance of the revised policy.

If you have any questions, concerns, or need clarification regarding these terms, please reach out to our dedicated support team through any of the following channels:

Billing Department: billing@bulksmsonline.com

General Support: support@bulksmsonline.com

Support Portal: Visit our Contact Page

Related Policies: Terms & Conditions | Privacy Policy

Refund & Cancellation Policy

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